Privacy Policy

Last Updated: 12 Jan, 2025

Neuro Hopes is committed to protecting the privacy and confidentiality of all clients, parents, guardians, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name of parent/guardian and child

Contact details (phone number, email address, address)

Age, gender, and date of birth

Emergency contact details

b. Health and Developmental Information

Medical history (as provided voluntarily)

Developmental assessments and therapy records

Educational and behavioral information

Therapy progress notes

c. Website Usage Information

IP address

Browser type

Pages visited and interaction data (via cookies or analytics tools)

2. How We Use Your Information

We use the collected information to:

Provide and manage therapy and educational services

Conduct assessments and design individualized programs

Communicate regarding appointments, progress, and updates

Maintain records as required by law

Improve our website and services

Ensure client safety and service quality

3. Consent

By using our services, you provide explicit consent for the collection and use of personal and sensitive information.

For minors, consent must be provided by a parent or legal guardian.

Consent may be withdrawn in writing, subject to legal and professional obligations.

4. Data Sharing and Disclosure

Neuro Hopes does not sell or rent personal data. Information may be shared only:

With therapists, educators, or staff directly involved in service delivery

With external professionals (doctors, schools, specialists) only with written consent

When required by law, court order, or regulatory authority

In emergency situations to protect the safety of the client or others

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from:

Unauthorized access

Loss or misuse

Alteration or disclosure

However, no method of electronic storage or transmission is 100% secure.

6. Data Retention

Client records are retained only for as long as necessary for therapeutic, legal, or regulatory purposes.

After the retention period, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies to:

Improve user experience

Analyze website traffic

Enhance website functionality

Users may disable cookies through browser settings, though some features may not function properly.

8. Children’s Privacy

We collect information about children only with verified parental or guardian consent.

We do not knowingly collect personal data from children without authorization.

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information

Request corrections or updates

Request deletion of data (subject to legal obligations)

Withdraw consent

Requests must be submitted in writing to Neuro Hopes.

10. Third-Party Services

Our website may contain links to third-party websites. Neuro Hopes is not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

Neuro Hopes reserves the right to update this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon posting.

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Neuro Hopes
📧 Email: neurohopesofficial@gmail.com
📞 Phone: +91 9873025135
📍 Address: LGF2-30A, Rajhans Plaza, Ahinsa Khand-1 Indirapuram, Ghaziabad, Uttar Pradesh India